Here's how we can assure you will be satisfied...
(1) 100% Satisfaction Guarantee:
If you aren't satisfied with a product, it can be returned
for a refund. Also, any merchandise that is defective or
damaged can be returned within 30 days of receipt of shipment
for
a full refund. Details
(2) Fast Shipping:
Most orders ship within 24-72 hours by UPS or US
Postal Service. If your order is shipped by UPS, you
will receive order tracking details to always know where
your shipment is.
(3) Outstanding Customer Service
from a Reputable Company:
Our corporation, Hill Castle Industries, has been
conducting business online with thousands of satisfied
customers since August of 2002. Though Are Seen On TV.com
launched it's online store in April of 2005, we have the
support of distributors and manufactures that have been
supplying the types of products we sell for several years.
Ordering / Shipping FAQ's:
Ordering:
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| Ordering
Information Details |
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Payment Options:
Are Seen On TV.com accepts:
We also accept check cards that have the Visa or Master
Card logo on them.
Note: Orders paid for by personal check will ship after your
check clears our bank. This usually adds an additional five
business days to the shipping time.
Merchandise
Return Policy:
Any merchandise that is defective, damaged or shipped in error
by Are Seen On TV.com can be returned within 30 days of receipt
of shipment for full credit. Any products a customer wants
to return due to dissatisfaction (don't want the product, didn't
meet their expectation, don't like the color, etc.) can be
returned within 30 days of receipt of initial shipment. The RMA
procedure must be followed when returning products. Details
Sales
Tax:
Sales tax of 6% is included only for shipments sent to Florida
addresses.
Canceling
Your Order:
Orders can be cancelled at any time before the order has
begun the fulfillment process. The fulfillment process begins
when our warehouse receives your order. After this time,
our Merchandise Return Policy is
applicable.
Purchasing Your Products:
There are only a few steps needed for you to
complete your purchase.
- Locate your products on the Are Seen On TV .com
web site.
- Click the "Add to Cart" button to drop the product
in your shopping cart.
- When viewing your products in your shopping cart,
click the "Checkout" button.
- If you do not already have an account, enter your
account information in the "Profile Details" form
and hit the "Submit" button. This will
complete your account setup and create a login and
password that will help you to quickly make another
purchase the next time you visit Are Seen On TV .com.
- Choose a payment method for your order. Click the "Continue" button.
- Enter your credit card information if you are purchasing
your products with a credit card and upon clicking
the "Submit Order" button, you quickly
made your purchase!
Creating Your Account:
Having your own Are Seen On TV .com account will enable you
to quickly purchase products on your return visit and also
enable you to make your first purchase. You can setup an
account either before shopping or after your shopping is
complete and you are prepared to order your products.
Whether you create an account before or after you
have added items to your shopping cart, the process
is the same; quick and easy. To create an account,
when you are not viewing your shopping cart, click
the link "Account Login" found at the top
of your page. On this page you'll see a "Register" link
which you'll need to click. If you are in the shopping
cart, click the "Register" link on the right
side hand side of your screen.
You will then be able to entered the requested information
in a form. After doing so, your account will be live
and you will be logged in.
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| Shipping
Information Details |
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Shipping
Options:
Lower 48 States - Orders weighing one pound or
less will be shipped by  .
Orders weighing more than one pound will be shipped by  .
Note: Some rural zip codes are charged an extra $2.00 fuel
charge by UPS. This is not a charge added by Are Seen On
TV .com. It is added by UPS. Click
here to see if your zip code qualifies for this fee.
Alaska and Hawaii - All shipments to these states
are by U.S. Postal Service only.
P.O. Boxes - All shipments to P.O. Boxes are delivered
by U.S. Postal Service. UPS does not deliver to P.O. boxes.
APO / FPO Addresses - We are unable to deliver
to APO / FPO addresses at this time.
Countries
We Ship To:
Currently we ship only to the 50 U.S. states but we will
be expanding the number of countries we ship to in the near
future.
Tracking
Your Order:
For UPS orders, after approximately 3-7 business days "not
including Saturday
and Sunday" of receiving your order, a tracking number for your shipment
will be emailed to you. Currently shipments sent by US Postal Service can not
be tracked.
Expected
Delivery Dates:
Most shipments to the lower 48 states arrive within 5-12
business days. Shipments to Alaska and Hawaii may take as
long as 20 business days to arrive. Payment
by personal check adds approximately five business days to all shipping times
since checks must clear our bank before items are shipped.
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| FAQ's |
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| Ordering |
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| • Is
it safe to place an order on your web site? |
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Absolutely. Are Seen On TV .com understands that security
of credit card and personal information is critical to our
customers so all transactions are conducted using Secure Socket
Layer (SSL) protection. You will notice that after you add
an item to your shopping cart and then click the "checkout" button,
all further pages are encrypted and secure. You can verify
this on most browsers by looking for a picture of a padlock
or similar icon at the bottom of your browser. Here's a link
to verify that Are Seen On TV .com uses a secure connection
to accept your personal information:
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| • Can
I return a product if I want to? |
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| Yes. Any merchandise that is defective or damaged can be
returned for replacement within 30 days of receipt of shipment.
Also, if you were incorrectly shipped an item that you did
not order we will replace that item at no cost to you. If you
ordered an item that you wish to return for any other reason,
please see the instructions in our 100%
Satisfaction Guarantee Policy. |
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| • How
can I contact Are Seen On TV.com? |
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| We can be contacted 24 hours a day, 7 days a week. Please
see our Contact Us page for
details. |
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| • What
payment methods do you accept? |
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| Are Seen On TV.com accepts: Visa, Master Card, Discover,
American Express, PayPal, Checks and check cards that
have the Visa or Master Card logo on them. |
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| • Do
you charge sales tax? |
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| Only to shipments going to an address in the state of Florida.
Florida law requires we charge a 6% sales tax. |
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| • Will
you sell, rent or give my private information to anyone? |
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| No. Never. Not under any circumstance. The only way this
could occur is if you give us specific permission to do so
or we are required to by law enforcement officials. We will
also never send any email or mail solicitations to you about
our own products unless you specifically give us permission
to. |
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| Shipping |
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| • How
long does it take to deliver my order? |
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| Most shipments to the lower 48 states arrive within 5-12
business days after the order is placed. Shipments to Alaska
and Hawaii may
take as long as 20 business days to arrive. |
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| • How
much are shipping costs? |
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Shipping prices vary by the weight of the products you order.
The more products that are ordered, the lower the per item
cost to ship the products is. To find the shipping cost for
your order, simply add all items to your shopping cart and
review the shipping costs.
Note: Some rural zip codes are charged an extra $2.00 fuel
charge by UPS. This is not a charge added by Are Seen On TV
.com. It is added by UPS. Click
here to see if your zip code qualifies for this fee. |
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| • What
carrier will deliver my package? |
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Lower 48 States - Orders weighing one pound or
less will be shipped by .
Orders weighing more than one pound will be shipped by .
Alaska and Hawaii - All shipments to these
states are by U.S. Postal Service only.
P.O. Boxes - All shipments to P.O. Boxes are delivered
by U.S. Postal Service. UPS does not deliver to P.O. boxes.
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| • Can
I track the location of my order? |
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| All shipments sent by UPS can be tracked. Within 3-7 days
of placing your order, you will receive by email your UPS tracking
number. Currently shipments sent by US Postal Service can not
be tracked. |
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| • Do
you ship to my hometown? |
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| Currently we ship to all 50 U.S. states. We will be expanding
the number of countries we ship to in the near future. |
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| • Do
you ship to P.O. Boxes, and APO / FPO Addresses? |
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| We do ship to P.O. Boxes but we are unable to deliver to
APO / FPO addresses at this time. |
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| • Do
you ship to countries other than the United States? |
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| Currently we ship only to the 50 U.S. states but we will
be expanding the number of countries we ship to in the near
future. |
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| • Can
I have a package delivered to Alaska or Hawaii? |
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| Yes. All shipments to these states are by U.S. Postal Service
only. |
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